Return Policy

NEED TO MAKE A RETURN?

We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the Linum Care website, we are happy to let you know that you can return any unwanted products within 30 days from the date of purchase as stated on your invoice/receipt.

Please also note that, except where required by applicable law, gift cards cannot be refunded or redeemed for cash.

Shipping fees and product(s) listed as Final Sale are non-refundable.

When returning, also please notify our Friends Happiness Center team by visiting our contact page under "Friends". A member of our team will get back to you with the next steps.

EXCHANGES

We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.

HOW TO RETURN

ONLINE ORDERS

Online orders can be returned online. If returning in-store, please provide your order number at checkout. If you are not near a

Please confirm the order number, products returned, and return tracking details if purchased by submitting them to the attention of: Friends Happiness Center.

Please send your product(s) that you wish to return to:

Canada:
Linum Care Inc.
176 Yonge St. 6th Floor,

Toronto, Canada

ON, M5C 2L7

POP-UP STORE PURCHASES

Please do not ship item(s) purchased from any pop-up shops belonging to retailers or third parties not owned by Linum Care. We kindly ask that you notify their customer care team if they do offer any returns as per their own policy and discretion.

CUSTOMER RESPONSIBILITY

Returned products are your responsibility.

Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Please note Linum Care does not incur the cost of return tracking or postage.

If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you

REFUNDS

We aim to refund you within 12 business days of the product being returned to Linum Care Inc., however these times may be impacted during high volume periods.

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.

THIRD-PARTY RETAILERS

We do not provide refunds or exchanges for products purchased outside of Linum Care. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.

FAIR USE

If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns.

Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact our Friends Happiness team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, please contact our Friends Happiness team before sending any products back.

Linum Care maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Linum Care reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.